FREQUENTLY ASKED QUESTIONS

Thank you for shopping at Head 2 Toe Childrenswear, we really appreciate your custom and hope that you are completely happy with your purchase. However, if you are not entirely satisfied, we’re here to help.

RETURNS

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, with tags still intact and in the same condition that you received it. Your item must be in the original packaging and your item needs to have the receipt or proof of purchase. We will not be able to accept returns after 14 days. Unfortunately, any returns received after 14 days will be treated as a non returnable item, and we will not be able to issue a refund. If you would like to exchange any items, please contact us and we will do our best to get your exchanged items to you, but it will incur a re-delivery charge.

SALE ITEMS

Sale items are non returnable.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you (on the original method of payment). You will receive the credit within a certain amount of days depending on your card issuer’s policies.

FAULTY GOODS

We always try to ensure our items are in perfect condition before despatching out to you. However, if you have received a faulty item, please contact us as soon as possible by telephone or email. You have 30 days from the date of purchasing to contact us, and once the faulty items are returned, we will inspect them and will return both the item and the cost of return postage.

SHIPPING

You will be responsible for shipping costs for returning your item. Shipping costs are non­-refundable and must be returned to us 1st Class recorded delivery. As you will be responsible for the item until it reaches us, we advise you to keep the proof of postage until we have notified you that we have received the item.

 

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